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This qualification reflects the role of a security officer, responsible for maintaining safety and security by patrolling, protecting or guarding property while unarmed, and screening entry, monitoring behaviour and removing persons from premises.
This qualification is intended to align with the following occupational licensing outcomes:

• Security officer – unarmed guard
• Security officer – crowd controller
• Occupational titles could include:
  • security officer
  • unarmed guard
  • crowd controller

It provides a pathway to further learning and work in various security roles and settings including, but not limited to:

• Armed guarding
• Cash-in-transit
• Close protection
• Control room operations
• Guard dog handling

Security officers may work alone or work in a team environment under general supervision, operating with limited autonomy and judgement to complete routine but variable tasks, with some accountability and responsibility for their own outputs, work and learning.

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As a licensed crowd controller, you must stay up to date with the latest industry standards and techniques. This is called ongoing training. It is a mandatory requirement of your license that you will need to complete ongoing training every 3 years.

These required units are:

CPPSEC3101 - Manage conflict and security risks through negotiation.

CPPSEC3121 - Control persons using empty hand techniques.

HLTAID006 or HLTAID014 - Provide advanced first aid.

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This unit describes the skills and knowledge required to perform cardiopulmonary resuscitation (CPR) in line with the Australian Resuscitation Council (ARC) guidelines.

This unit applies to all persons who may be required to provide CPR, in a range of situations, including community and workplace settings.

For all security personnel it is a requirement that you complete a CPR component which must remain current. This must be refreshed every 12 months.

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This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies.

The unit applies to all persons who may be required to provide a first aid response in a range of situations, including community and workplace settings.

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This qualification reflects the role of individuals in a variety of entry-level Business Services job roles and also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

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This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

Possible job titles include:

bar attendant
café attendant
catering assistant
food and beverage attendant
front office assistant
porter
room attendant.

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