How to Become a Licensed Security Officer in Queensland ?

Licensed Security officer

A Brief Overview of Security Officer Roles

Lets Discuss about how to become a Licensed Security Officer in Queensland ? Security Officers play a pivotal role in maintaining public safety. When it comes to crowd control, they’re responsible for managing the flow of people in various settings like events or shopping centres. Their duties include guiding crowds, preventing overcrowding, and immediate intervention in case of emergencies. 

Patrols involve regular rounds in designated areas to deter and detect unauthorised activities. They’re often equipped with surveillance technology to enhance safety measures. Addressing behavioural issues is another crucial part of their job. Whether it’s diffusing confrontations or dealing with unruly individuals, these officers are trained to resolve conflicts and ensure a harmonious environment.

Importance of Licensed Security Officer and Training

Without a standardised training regimen, Security Training Course would be ill-equipped to handle real-world situations effectively. The absence of proper licensing might also open the door to unqualified individuals entering the field, thereby compromising safety. 

Licensing enforces a minimum standard of knowledge and skills, creating a professional baseline. Training enhances this baseline by providing specific expertise needed in diverse environments—from retail spaces to corporate offices. Together, licensing and training contribute to a well-regulated, competent workforce able to protect and serve effectively.

Qualifications and Training Requirements

Eligibility Criteria for Becoming a Licensed Security Officer

To be eligible for a licence, you must you must comply with QLD Government Office of Fair Trading eligibility requirements:

  • be 18 years or older
  • not pose a risk to public safety
  • pass the required training course.

You are not eligible for a licence if you have been convicted of a disqualifying offence in the past 10 years, where a conviction was recorded.

You must also tell us if you have been found guilty of a disqualifying offence in the past five years, where a conviction was not recorded (this is known as an ‘unrecorded finding of guilt’). We may ask you for further information so we can assess if you are a suitable person to hold a licence.

Mandatory Training Modules and Duration

Your training must include all 14 core modules from the CPP20218 Certificate II in Security Operations listed below.

This training must also be completed if you are applying to add the unarmed security officer function to an existing security provider licence.


Name of course module Module code
Apply effective communication skills to maintain security CPPSEC2101 
Apply legal and procedural requirements to work effectively within a security team CPPSEC2102 
Apply WHS, emergency response and evacuation procedures to maintain security CPPSEC2103
Apply risk assessment to select and carry out response to security risk situations CPPSEC2104
Provide quality services to a range of security clients CPPSEC2105
Protect self and others using basic defensive techniques CPPSEC2106
Patrol premises to monitor property and maintain security CPPSEC2107
Screen people, personal effects and items to maintain security CPPSEC2108
Monitor and control access and exit of persons and vehicles from premises CPPSEC2109
Monitor and control individual and crowd behaviour to maintain security CPPSEC2110
Apply security procedures to manage intoxicated persons CPPSEC2111
Apply security procedures to remove persons from premises CPPSEC2112
Escort and protect persons and valuables CPPSEC2113
Provide first aid HLTAID011


A security officer Course in Queensland is an indispensable step for those seeking a career in security services. With a span of up to three weeks, the program provides a comprehensive curriculum designed to equip individuals with essential skills, ranging from using a basic two way radio to conflict resolution. 

The time investment is relatively short but the yield is highly valuable. Not only does it meet mandatory legal requirements for entering the field, but it also imparts knowledge that builds confidence and competence. Whether you’re juggling other commitments or focused solely on the course, the three-week duration offers flexibility without compromising on the quality of training.

Role of Training in Developing Skills for Licensed Security Officer

Understanding Security Procedures

Understanding security procedures is essential for a security officer to execute their role effectively. This knowledge safeguards not just physical premises, but also the people within. It equips the officer to respond appropriately to various incidents, be it a break-in, fire, or medical emergency. Mastery of protocols ensures a swift, calculated reaction that can prevent loss and save lives. This expertise also imbues a sense of trust among the public and enhances the security officer’s confidence and decision-making skills.

Access Control and Visitor Management

Security Officer Access Control and Visitor Management are critical components in safeguarding organisational assets. Access Control regulates who or what can enter a facility, ensuring only authorised individuals gain entry. It prevents unauthorised access, thereby protecting the property and information within. 

Visitor Management complements this by keeping track of guests, their purpose of visit, and whom they are meeting. By doing so, it adds an extra layer of accountability. These two functions synergize to create a robust security infrastructure, reducing risks related to theft, data breaches, and potential disruptions, thereby maintaining a secure and efficient work environment.

Surveillance and Monitoring Systems

Surveillance and monitoring systems act as a first line of defence against potential security breaches, offering a comprehensive view of what’s happening in real-time. They deter criminals, provide evidence in legal cases, and offer peace of mind. Advanced systems also come with analytics that can identify unusual activities, providing an additional layer of security. 

The role of these systems has expanded from traditional setups to include cyber monitoring, making them integral for comprehensive security strategies. Their importance can’t be overstated.

Emergency Response Protocols

Emergency Response Protocols guidelines are vital for safeguarding people, property, and assets during unforeseen events such as fires, natural disasters, or terrorist attacks. Not only do these protocols provide security officers with a structured plan, but they also aid in rapid decision-making. 

The presence of a well-documented and rehearsed protocol often becomes the difference between chaos and an organised response, minimising risk and potentially saving lives. Therefore, the development and implementation of robust Emergency Response Protocols are indispensable.

Legal Framework and Ethical Responsibilities

Laws Governing Security Officers’ Conduct

In Queensland, security officers must adhere to the Security Providers Act 1993 and the Security Providers Regulation 2018. Compliance with these laws is non-negotiable and ensures professional conduct in activities like patrolling, crowd control, and property protection. 

Officers must hold a valid security licence, undergo periodic training, and renew their licence as stipulated. Ethics and conduct are rigorously enforced, necessitating awareness of civil liberties and appropriate use of force. Violations can result in licence revocation or legal ramifications.

Balancing Security Measures with Individual Rights

A security officer must strike a delicate balance between enforcing security measures and respecting individual rights. While officers are trained to ensure the safety of property and people, they must also adhere to laws and regulations that protect personal freedoms. This includes understanding privacy legislation, not using excessive force, and treating everyone fairly, regardless of race, gender, or religion. 

It’s crucial to navigate this balance proficiently to maintain a secure, yet open and inclusive environment. Failure to do so can result in legal consequences and damage to reputation.

Handling Sensitive Information: Privacy and Confidentiality

Officers are often privy to delicate data and must follow strict protocols to safeguard it. The Privacy Act 1988 outlines Australia’s general principles for handling personal information, setting the groundwork for security personnel. Furthermore, various state-based regulations in Queensland also dictate how information should be managed. 

Security officers must undergo rigorous training, often provided by Registered Training Organisations, to meet these standards. Secure handling, authorised sharing, and proper disposal of sensitive data are key components of their role. Failure to comply could result in severe penalties, including legal repercussions.

Types of Licensed Security Officers

Uniformed Security Guards

This role often demands vigilance, effective communication skills, and familiarity with

Security Guard

 technology such as CCTV cameras. Uniformed guards are expected to undertake regular patrolling, access control, and conflict resolution while liaising with law enforcement when necessary. Proficiency in documenting incident reports is crucial. The guard must also adhere to the legal and ethical frameworks that govern their line of work to ensure public safety and protect client interests.

Corporate Security Personnel

Key skills include strong communication, risk assessment, and proficiency in surveillance technology. Knowledge of access control systems is also necessary, along with crisis management skills for emergency situations. 

Regular liaisons with law enforcement agencies are a standard part of the job. Professional attire and an understanding of corporate culture further amplify the role’s credibility.

Event Security Specialists

Typically, these professionals need a Security Providers Licence, acquired after successful completion of the necessary certificate qualifications. Special training in crowd control, emergency response, and conflict management is often required. Basic First Aid certification is beneficial. 

Effective communication skills are vital, as is a high level of physical fitness. The role often demands a flexible schedule and the capacity to work effectively in high-stress situations. Knowledge of risk assessment methods is essential.

Residential and Community Security

Job responsibilities include patrolling residential areas, monitoring security systems, and responding to emergencies. They must have a clear understanding of both local laws and company policies. In addition, effective communication skills are vital for interacting with residents and emergency services. 

Officers may also be responsible for reporting incidents and maintaining records. Physical fitness is essential as the role may involve long periods of standing or walking. Training in first aid is often an added advantage.

Security Equipment and Technology

Overview of Essential Security Tools

Roles necessitate proficiency in using essential security tools to perform duties effectively. These tools range from physical apparatus such as CCTV systems, metal detectors, and access control systems, to digital utilities like surveillance software and incident management platforms. 

A comprehensive understanding of how to utilise these tools is crucial, often mandated by regulations and encapsulated in certificate qualifications. Security officers may undergo specialised training programs from registered training organisations to acquire the skills needed for mastering these tools, thereby ensuring operational efficacy and public safety.

Effective Use of Surveillance Cameras and Alarms

Security officers tasked with the Effective Use of Surveillance Cameras and Alarms must adhere to stringent guidelines to ensure optimal operational efficiency and compliance with legal mandates. A pre-requisite for this role is the acquisition of a Class 1 Security Provider Licence, specialised in Monitoring or Crowd Control functions. Proficiency in operating sophisticated surveillance systems, coupled with a comprehensive understanding of alarm protocols, is essential. 

Ongoing training, often delivered by Registered Training Organisations, is indispensable for staying abreast of technological advancements and regulatory changes. Adherence to the Australian Standards AS 2201 for intruder alarm systems and AS 4806 for closed-circuit television (CCTV) is imperative for quality assurance.

Keeping Up with Technological Advancements

Keeping abreast of technological advancements is no longer optional but rather an imperative. Utilising contemporary surveillance systems, security officers are expected to competently operate a variety of digital platforms ranging from CCTV to advanced access control systems. 

Continual training and professional development are therefore essential. By aligning with the competency-based framework prescribed by registered training organisations, security officers can enhance their technical skills and better safeguard the premises they are entrusted to protect.

Preventive Security Measures

Regular Patrols and Perimeter Checks

To achieve optimal efficacy, regular patrols and perimeter checks are indispensable. Firstly, regular patrols are mandated; they not only act as a visual deterrent but also facilitate immediate response to irregularities. Such patrols should be conducted in adherence to the operational guidelines set by the company and the Security Providers Act of 1993.During patrols, officers should meticulously adhere to predetermined routes and schedules, employing vigilance to spot irregularities. 

Perimeter checks demand the scrutiny of structural integrity, potential points of entry, and immediate reporting of breaches. Compliance with standard operating procedures and regulatory requirements is not only obligatory but also critical for the seamless execution of security measures.

Implementing Access Restrictions

Preventive security measures encompass a range of protocols, such as routine patrols and surveillance, to preemptively deter unlawful activities. However, one of the most effective methods to manage security risks is the implementation of stringent access restrictions. This necessitates the establishment of designated entry and exit points, complemented by the deployment of access control systems such as card scanners or biometric devices.

Moreover, the integration of technology should be coupled with a thorough understanding of the legal guidelines stipulated under the Security Providers Act 1993 and its amendments, to ensure compliance while executing these preventive measures.

Identifying and Addressing Vulnerabilities

In the domain of security management, preventive measures are crucial for mitigating risks and safeguarding assets. For Security Officers in Queensland, understanding how to identify and address vulnerabilities is paramount. Initial requirements entail conducting a comprehensive risk assessment that scrutinises both physical and digital landscapes of the facility. Following this, an exhaustive list of potential weaknesses is generated. 

Remedial actions may encompass hardware upgrades, deployment of intrusion detection system123s, or enhancement of access control protocols. Continuous monitoring and periodic reassessments are essential to ensure that the implemented measures maintain their efficacy over time. Compliance with Queensland’s regulatory guidelines is imperative for ensuring a robust security infrastructure.

Responding to Security Threats

Immediate Actions in the Event of an Incident

Immediate actions in the event of an incident are governed by a meticulously delineated protocol. Firstly, it is obligatory to promptly assess the nature and magnitude of the threat. Subsequent to this, notifying emergency services and senior management must ensue without delay. Moreover, containment of the situation through physical interventions or technological measures is indispensable. 

Documenting the event scrupulously for subsequent review and legal compliance is also non-negotiable. Compliance with these stipulated procedures ensures not only the mitigation of risks but also serves as an assurance of professional competence.

Coordinating with Law Enforcement and First Responders

Upon identifying a threat, it is imperative for the officer to activate established protocols, which often necessitate coordination with law enforcement and other first responders. Initial actions should entail the assessment and containment of the situation, accompanied by immediate communication with police and emergency services. Sharing real-time updates, situational analysis, and logistical data with these agencies can significantly enhance collaborative efforts. 

This synergy allows for the efficient deployment of resources, expedites response times, and, crucially, minimises the potential impact of the threat on public safety.

Providing First Aid and Emergency Assistance

A security officer’s job is not just about watching for risks, they also have a moral duty and a duty of care within their employment to give first aid and help in emergencies. This is important for two main reasons. 

First, security officers are often the first people on the scene when something happens, so they can provide quick help before medical experts arrive. 

Second, knowing first aid makes the officer better at their job, allowing them to handle a wider range of situations. In short, learning first aid skills makes security officers more effective and helps keep the community safer.

Career Growth and Advancement

Gaining Experience and Expertise

Commencing as an entry-level security officer, the career trajectory may seem linear, but opportunities for growth are plentiful. By accruing practical experience and undergoing advanced training—such as obtaining higher-level certifications or diplomas—one can ascend to supervisory or managerial roles, gaining not only an increased remuneration but also a broader scope of responsibilities. 

This expertise not only fortifies one’s professional standing but also contributes to the overall safety and security of the community. Therefore, gaining experience and expertise serves as a pivotal cornerstone for a rewarding career.

Opportunities for Specialisation

Advancing in this field often demands a commitment to skill development and specialisation. For instance, transitioning from general duties to roles in cash in transit, executive close personal protection, dog handling or risk management offers not only increased remuneration but also professional fulfilment. 

Specialisation in these domains is facilitated by targeted educational programs, often available through Registered Training Organisations. Hence, security officers should actively seek opportunities for specialisation, thereby elevating their professional standing and enhancing their capacity to contribute meaningfully to societal safety.

Moving into Security Management Roles

Industry Trends and Challenges

One pivotal aspect of effective management in this sector is the continual observation of industry trends and challenges. Understanding shifts in regulations, technology, and social factors allows for proactive management and risk mitigation, thereby enhancing organisational resilience. 

Officers who engage in systematic tracking of these trends are better equipped to adapt to changes, formulate relevant training programs, and establish frameworks for security protocols. Hence, an informed perspective on industry dynamics is not merely advisable but imperative for those seeking management roles in security.

Adapting to Changing Security Threats

Moving into management roles offers an unparalleled opportunity to shape proactive measures against changing security threats. Gone are the days when security was just about physical vigilance; now it encompasses cyber threats, data protection, and even social engineering tactics. 

As a manager, you are not just a guardian but a strategist, making informed decisions based on risk assessments and emerging trends. This position allows you to upskill your team, integrate advanced technologies, and liaise with cross-functional departments, ensuring a holistic security posture. Adapting to new threats isn’t an option; it’s a necessity.

Addressing Diversity and Inclusion

An inclusive environment promotes well-rounded perspectives and creates a stronger, more resilient team, capable of facing modern-day security challenges. Moreover, it aligns with Australia’s rich cultural mosaic, enhancing community engagement and trust. 

A management role equips you with the tools to effect real change, from hiring practices to corporate culture. For security officers eyeing a transition into management, addressing diversity and inclusion isn’t just a nice-to-have, it’s a necessity for effective and ethical leadership.